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SOCKS turns off automatically after clicking on the SOCKS button

SOCKS keeps turning OFF evening after turning it ON multiple.

Steve M avatar
Written by Steve M
Updated over 4 years ago

For SOCKS to work, make sure you have Premium proxies with IP based authentication.
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After SOCKS is turned on or off, the request goes to the server and can take a few minutes for it to be completed. There can be a few reasons for this to not work properly:

  1. Pressing the button repeatedly: The button should be clicked only once. After that wait for a few minutes and refresh the page

  2. Not waiting for the request to get completed: After clicking on the button, it is important that you wait for the changes to take effect and not change or refresh the page at least for 1-2 minutes

In case, after waiting for a few minutes and refreshing the page, the SOCKS status is still the same, repeat the process (Click on the button, wait for few minutes, and refresh the page).
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​NOTE: SOCKS can only be turned ON and OFF from your Dashboard. It cannot be controlled from the support end.
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You can always reach out to us via live chat for assistance

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