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Proxy timeout / fail
Proxy timeout / fail
Steve M avatar
Written by Steve M
Updated over a week ago

When you're connected to our proxies, your network traffic flows from your computer through one of our servers to your destination and the same way back.

The distance itself shouldn't significantly affect your connection speed, but network congestion at any point can slow things down. Our servers are never the bottleneck.

We are constantly monitoring our servers performance to ensure that they have sufficient extra bandwidth and processing power even during peak times.

If your connection seems consistently slow, when connecting to different websites, your ISP (Internet Service Provider) might have a slow connection to our server (possibly intentionally).

Try the following options to resolve the problem:

  • Check your Monthly Quota. By default, the monthly bandwidth allocated to an account is 500GB, but additional bandwidth is available on request. Once the bandwidth is exceeded, the speed will be throttled to 10 Mbps.

  • Test all the proxies to know if speed issue is subnet related

  • Check if you don’t have more than 50 concurrent connections which is the default limit for an account. This also can be increased if you have large numbers of proxies.

  • If after all, you keep having a slow connection please report the issue by raising a ticket or via live chat.

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